FAQ's

Can I return anything I buy at the Ideal Home Show?

Individual stall holders are entirely responsible for anything that they sell at the Ideal Home Show. We would recommend ensuring you get a receipt and the contact details of the company in case of any issues. Ideal Home Show cannot be held responsible for any problems concerning products bought at the show from third-party companies.

I lost something at the Show. Who can I contact about this? 

For lost property enquiries, please contact lostproperty@olympia.london

I booked tickets but haven't received them or I lost my confirmation email how can I get my tickets resent to me?

All tickets are now only E-Tickets. These are sent to you in your email confirmation. You can either print your tickets at home or show them on your smart phone when you arrive at the show. If you ordered tickets at a time when there was an option to receive tickets by post, these tickets will be posted to you closer to the show date. If you head to https://idealhome.seetickets.com/customerservice you can download your tickets or request help through the live chat function. 

I have booked a ticket but would like to change to a different day, how can I do that?

You can do this by contacting See Tickets here. If you would like to change your ticket from a weekday to weekend you will be charged the difference in ticket fee. Please note all tickets are sold as non-refundable.

Is the event suitable for disabled visitors?

Olympia London is suitable for disabled visitors. Visitors who are registered as disabled who purchase a ticket can bring along a carer to the show free of charge. Please collect carer's tickets from the at-show box office. Find out more information about disabled access, parking and onsite facilities as well as hiring wheelchair's here.

Is there a cloakroom?

Yes, there is an Olympia London cloakroom located at the front of the event, in the corner of the hall. All details/charges for the cloakroom can be found here.

Are there cash point facilities at the Ideal Home Show?

Cash point facilities are available at the entrance of the hall; however, they are subject to transaction charges.

I forgot to add a free child ticket onto my order can I still get this?

Yes, please visit the box office on arrival and they will be able to issue you one.

Is there parking at the venue?

Yes, all details can be found on Olympia London’s site here. We advise booking in advance as parking spaces are limited.

I have a question about my tickets, can someone help?

Please use the See Tickets customer service portal here if you have an unresolved issue regarding your tickets.